Purchase support
Refund Policy
Because astrology reports are personalized digital products, refund requests are reviewed individually under the terms below.
Effective 21 September 2026
Seven-day review window
You may request a refund review within seven calendar days after payment by emailing us from the address used at checkout. Include the report name, payment reference, purchase date and a short explanation.
Generally eligible
- A duplicate charge for the same intended purchase.
- Payment confirmed but the report was not made available because of a verified technical failure.
- A materially incomplete or unreadable file that we cannot correct or replace within a reasonable time.
Generally not eligible
- Dissatisfaction with an astrology interpretation, prediction or outcome.
- Incorrect birth details, email address or selections supplied by the customer.
- A change of mind after the personalized report has been generated or downloaded.
- Requests made after seven days, except where mandatory law requires otherwise.
Review and resolution
We may first offer to correct, regenerate or redeliver the report. Approved refunds are sent to the original payment method through Razorpay. Bank or payment-provider processing times may apply. A submitted request does not guarantee approval.
Failed or pending payments
If checkout shows an uncertain result, use Refresh status before trying again. This helps avoid duplicate charges. Failed or cancelled payments that were not captured do not require a refund.
Consumer rights
This policy does not limit any non-waivable rights available under applicable Indian consumer law.